Tájékoztató vendégeinknek Covid járvánnyal kapcsolatos óvintézkedéseinkről >>
Covid pandemic health and safety policy >>

Covid pandemic health and safety policy

Guests’ and staff’ safety is the number one priority for our hotel, therefore we implemented protocols in response to Covid. This protocol also meets the requirements of local public health authorities.

Management responsibility:

  • Staff has been trained on personal hygiene for prevention of virus spread
  • All staff members wear PPE during their shifts
  • Staff, contractors and suppliers are assessed on their body temperature and symptoms prior to them starting to work
  • Signage is displayed throughout the premise to remind guests and staff of good hygiene practice and physical distance
  • Staff has been trained on procedures to follow, if they feel unwell (stay at home, seek medical assistance and return to work only after symptoms have disappeared)

Requirements for the guests:

  • Wearing masks is mandatory in public area and in case of interacting with our staff members
  • Keeping at safe distance of least 1,5 meters apart from others at all times, especially when in line or waiting
  • Sanitize and wash your hands, as often as possible
  • No more than two people should use an elevator (the hotel offer three guest elevators) at the same time, unless you are in the same family or sharing the same room
  • Guests are required to wear face masks, when coming into and leaving the restaurant
  • Please do not travel if you feel sick or have symptoms of Covid. If you become ill during your travel or stay, then please contact the front desk for medical assistance and we kindly ask you to stay in your room until medical help is received
  • Regulation about travelling to Hungary might change often. Please be informed about current rules of border crossing here: http://www.police.hu/en/content/information-on-general-rules-of-border-crossing

Reception / Front desk

  • The front desk staff are trained to provide guests detailed information on hygiene and social distancing policy protocols
  • There are protective shields between guests and front desk staff
  • Measures have been implemented to ensure physical distancing in public areas as locally regulated
  • PPE (masks, gloves) and hand sanitizers are available at the front desk on request
  • Key cards are disinfected after guests check out
  • Guests can have their key card on their mobile device
  • Contactless check in and check out is also available

Public areas:

  • Sanitizer dispensers are placed in the hotel and are regularly refilled.
  • We fill disinfect hand washing gel into public rest rooms’ disperser
  • The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces
  • Cleaning materials used in public areas are disinfectant with broad-spectrum antimicrobial, bactericidal, fungicidal and virucidal activity
  • Seating places are reduced to local guidelines or requirements

Guest rooms

  • Cleaning and disinfection of guest room’s follows specific protocol with attention to high frequency touch points
  • Cleaning materials used in guest rooms are disinfectant with broad-spectrum antimicrobial, bactericidal, fungicidal and virucidal activity
  • Bedding and towels are washed at least 60 C/140 F
  • We seal guestroom door to show that they remain vacant after cleaning
  • We keep each guestroom vacant for 24 hours between guests
  • We removed of high-touch amenities (e.g. pens, notepads) from the guest rooms
  • Housekeeping staff are expected to minimize contact with guests while cleaning the rooms, therefore cleaning services are only available on request during your stay

Food & Beverage

According to current regulations, only hotel guests can take F&B services:

  • Buffet breakfast: guests are not allowed to take food and beverages from the table. Our F&B staff will take care of desiring food and beverages
  • Buffet surfaces, tongs and ladles are cleansed and disinfected frequently
  • Lobby bar: there are no seats at the bar. We will bring the desired drinks to the guests’ table.
  • Number of seating has been reduced to ensure physical distancing; surfaces are sanitized between guests
  • Room service: Individually wrapped food options with disposable items (such as cups and cutlery) are available on request

Fitness and Sauna Area

Temporary closed