{"id":12495,"date":"2025-10-20T12:18:09","date_gmt":"2025-10-20T10:18:09","guid":{"rendered":"https:\/\/uphotelbudapest.com\/altalanos-szerzodesi-feltetelek\/"},"modified":"2026-04-28T07:53:26","modified_gmt":"2026-04-28T05:53:26","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/uphotelbudapest.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"

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General Terms and Conditions<\/h1>\n

These General Terms and Conditions are issued by 1000 HOTELS KFT<\/b> (registered office: 1067 Budapest, Csengery utca 31, represented by Oleg Jermilov, tax number: 01-09-991285), hereinafter referred to as Up Hotel Budapest<\/b>, and set forth the rights and obligations of the Customer<\/b> using the services provided on the website. (www.uphotelbudapest.com<\/span><\/a>).<\/p>\n

Before finalising an order on www.uphotelbudapest.com<\/span><\/a>, the Customer is obliged to read and accept the provisions of these General Terms and Conditions (hereinafter: GTC<\/i>). The GTC forms an integral part of the contract concluded between the Customer and Up Hotel Budapest.<\/p>\n

Up Hotel Budapest therefore requests that the Customer save and\/or print these GTC before submitting an order. The concluded contract shall be deemed a written contract.
\nContract language: English.<\/p>\n

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Table of Contents<\/h2>\n
    \n
  1. Service Provider\u2019s Details<\/a><\/li>\n
  2. Method of Using the Services<\/a><\/li>\n
  3. Terms of Cancellation and Penalty Charges<\/a><\/li>\n
  4. Prices and Conditions<\/a><\/li>\n
  5. Methods of Payment<\/a><\/li>\n
  6. Use of Services<\/a><\/li>\n
  7. Refusal of Performance \/ Termination of Service Obligation<\/a><\/li>\n
  8. Non-performance by the Service Provider<\/a><\/li>\n
  9. House Rules<\/a><\/li>\n
  10. Liability of the Service Provider<\/a><\/li>\n
  11. Complaints<\/a><\/li>\n
  12. Force Majeure<\/a><\/li>\n
  13. Operation of Security Cameras in the Building<\/a><\/li>\n<\/ol>\n

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    1. Service Provider\u2019s Details<\/h3>\n

    Company name:<\/b> 1000 Hotels Kft.
    \nRegistered office:<\/b> 1067 Budapest, Csengery utca 31
    \nTax number:<\/b> 24118015-2-42
    \nCompany registration number:<\/b> 01 09 991285
    \nE-mail:<\/b>     connect@uphotelbudapest.com<\/a>
    \nTelephone:<\/b>     +36 1 550 5300<\/a><\/p>\n

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    2. Method of Using the Services<\/b><\/h3>\n

    Our hotel services can be used in the following ways:<\/p>\n

    2.1. By E-mail or Telephone<\/b><\/p>\n

    Reservations may be requested via e-mail at connect@uphotelbudapest.com or by phone at +36 1 550 5300.
    \nAfter receiving the inquiry, the hotel will send an official offer to the customer via e-mail within 24 hours. The offer remains valid for 1 day, subject to availability, as the proposed room is not held. Once the customer accepts the hotel\u2019s offer, the service provider will send a booking confirmation with a booking number and relevant details.<\/p>\n

    2.2. Online Booking<\/b><\/p>\n

    Customers can book or cancel services online through the booking engine available at www.uphotelbudapest.com<\/b><\/span><\/a>.<\/p>\n

    2.3. Maximum Number of Individually Bookable Rooms<\/b><\/p>\n

    A maximum of 9 rooms or 15 persons can be booked individually. For bookings exceeding this number, the conditions for group reservations shall apply.<\/p>\n

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    3. Terms of Cancellation and Penalty Charges<\/b><\/h3>\n

    3.1. General Cancellation Policy<\/b><\/p>\n

    Unless otherwise specified in the hotel\u2019s offer, accommodation may be cancelled free of charge up to 24 hours before arrival.<\/p>\n

    3.2. During Peak Periods<\/b><\/p>\n

    During peak periods, the service provider may set different cancellation terms, which must be specified in the booking confirmation.<\/p>\n

    3.3. Non-refundable Bookings<\/b><\/p>\n

    If the customer accepts the non-refundable condition at the time of booking, it is acknowledged that the booking cannot be modified or cancelled.
    \nExceptions apply in cases of force majeure, in which the prepaid service may be used at another time. In such cases, the service provider will issue a voucher for the value of the prepaid service. If the new booking\u2019s price is higher, the customer must pay the difference.<\/p>\n

    3.4. Penalty: No Show<\/b><\/p>\n

    If the customer fails to notify the service provider of their inability to use the booked service, the provider reserves the right to charge the customer\u2019s credit card for the cost of the first night.
    \nIf the customer repeatedly fails to appear for reserved services, the provider may refuse to accept future bookings.<\/p>\n

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    4. Prices and Conditions<\/b><\/h3>\n

    The Service Provider reserves the right to change the prices published on its website without prior notice. When publishing prices, the Service Provider shall indicate whether the price includes taxes as required by Hungarian law (VAT and tourist tax).<\/p>\n

    4.1. Best Available Rate<\/b><\/p>\n

    This rate type includes the option to cancel within 24 hours before arrival.
    \nIt is available with or without breakfast for all room categories.
    \nThe price includes VAT, but does not include the tourist tax.<\/p>\n

    4.2. Non-refundable Rate<\/b><\/p>\n

    This rate type includes a discount; however, the Service Provider cannot issue refunds.
    \n(See section 3.3.)
    \nThe price includes VAT, but excludes the tourist tax.<\/p>\n

    4.3. Long-stay Rate<\/b><\/p>\n

    Includes a discount and is available with or without breakfast.
    \nApplicable for reservations of 3 or more nights.
    \nThe price includes VAT, but excludes the tourist tax.<\/p>\n

    4.4. Early Bird<\/b><\/p>\n

    This rate includes a discount if the customer books within a time frame specified by the Service Provider prior to arrival.
    \nIt is available for a limited period and subject to the general cancellation policy (see 3.1.).
    \nThe price includes VAT, but excludes the tourist tax.<\/p>\n

    4.5. Room Rates with and without Breakfast<\/b><\/p>\n

    Customers may book rates with or without breakfast on the Service Provider\u2019s website, by e-mail, telephone, or on site.
    \nIf breakfast is included, the reservation cannot be modified within 24 hours before arrival.
    \nIf breakfast is not included, it can be added at any time before or during the stay at the Reception.
    \nThe price includes VAT, but excludes the tourism tax.<\/p>\n

    4.6. Package Offers<\/b><\/p>\n

    Customers may book current package offers of the hotel online, via e-mail, by phone, or on site.
    \nThe price of the package is variable depending on capacity.
    \nThe Service Provider must provide all services included in the package; if a service is unavailable, it must offer an alternative of equal value.
    \nIf the customer does not accept the alternative, the Service Provider is obliged to compensate the customer.<\/p>\n

    4.7. Child Discounts<\/b><\/p>\n

    Children are entitled to the following breakfast discounts:<\/p>\n